Shipping & Returns
Delivery info
Please note Royal Mail are experiencing delays in some areas.
We offer:
| Type | Spend | Cost | Duration |
|---|---|---|---|
| Royal Mail 2nd Class | £0.00 - £19.99 | £2.45 | 3-5 Working Days |
| Royal Mail 2nd Class Recorded | £20.00 - £74.99 | FREE | 3-5 Working Days |
| Royal Mail 1st Class Recorded | £0.00 - £74.99 | £4,95 | 1-3 Working Days |
| Royal Mail 1st Class Recorded | £75.00 - £124.99 | FREE | 1-3 Working Days |
| Royal Mail Special Delivery | £0.00 - £124.99 | £6,95 | Next Working Day |
| Royal Mail Special Delivery | £125.00 - or above | FREE | Next Working Day |
| Royal Mail Saturday by 4.00 pm | £0.00 - £174.99 | £9,95 | Saturday (Friday Dispatch) |
| Royal Mail Saturday by 4.00 pm | £175.00 - or above | FREE | Saturday (Friday Dispatch) |
| Type | Spend | Cost | Duration |
|---|---|---|---|
| Royal Mail International Signed for Delivery/Tracked | £0.00 - £69.99 | £10.00 | 7-9 Working Days |
| Royal Mail International Signed for Delivery/Tracked | £70.00 - £139.99 | £7.00 | 7-9 Working Days |
| Royal Mail International Signed for Delivery/Tracked | £140 or above | FREE | 7-9 Working Days |
| Type | Spend | Cost | Duration |
|---|---|---|---|
| Royal Mail International Signed for Delivery/Tracked | £0.00 - £49.99 | £9.00 | 5-7 Working Days |
| Royal Mail International Signed for Delivery/Tracked | £50.00 - £99.99 | £5.00 | 5-7 Working Days |
| Royal Mail International Signed for Delivery/Tracked | £100.00 or above | FREE | 5-7 Working Days |
| Type | Spend | Cost | Duration |
|---|---|---|---|
| Royal Mail applies to Australia, Brazil, Canada, Hong Kong, Indonesia, Israel, Korea Republic of, Malaysia, New Zealand, Russia, Singapore, Turkey. Other on demand | |||
| Royal Mail International Signed for Delivery/Tracked | £00.00 - £49.99 | £11.00 | 7-9 Working Days |
| Royal Mail International Signed for Delivery/Tracked | £50.00 - £169.99 | £7.00 | 7-9 Working Days |
| Royal Mail International Signed for Delivery/Tracked | £170.00 or above | FREE | 7-9 Working Days |
NOTE: WE DO NOT ACCEPT RESPONSIBILITY FOR ANY DELAYS OR LOST PARCEL IN THE POSTAL SERVICE. We aim to dispatch all orders within 48 hours of receiving them. Allow 5 working days for your order to arrive. After this time please contact us by email or phone and we can investigate your order further.
Returns
If you are not entirely satisfied with the goods you have chosen please return them to us in the condition you received them within 30 working days. We will be more than happy to provide you a refund or exchange your item for an alternative product. Please return the items in the packaging you received them in. Items returned to us that arrive damaged or lost will not be credited; the delivery charge on the original order will not be refunded.
If the products delivered are defective, not what you ordered, or damaged in any way please return them to us immediately. These will be replaced at no cost with free delivery. Please inform of breakage before sending them back to us and within three days of receiving the order.
When purchasing earrings, please be aware we withhold the right not to offer an exchange or refund on these items due to hygiene reasons.
NOTE: THE DAMAGE THAT CAN APPEAR FOR THE USE OF THE ITEMS DO NOT GIVE RIGHT TO REFUND OR EXCHANGE.