Terms And Conditions

Business policy/General

The following terms and conditions of sale govern the offer and sale of products on our website (www.thesecretgarden.uk.com). The products sold on www.thesecretgarden.uk.com, are sold directly by The Secret Garden., with registered office in the UK at 12 Winchester Street, Basingstoke, RG21 7DY.

By purchasing any products and by using this Website you acknowledge that you have read and you agree to be bound by and comply with these Terms and Conditions.

To register with The Secret Garden you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

Once you have registered online with The Secret Garden you will receive a welcome email stating the terms and conditions and dates of the registration offer you will receive. After the stated date The Secret Garden withhold the right to honour this discount in the chances of the promotion changing.

Purchases, payments and refunds

Any order (whether or not accepted) is subject to the availability of the product. If the product becomes unavailable prior to delivery we will notify you and give you the choice of a refund or of purchasing and alternative product.

Your payment will be processed by a secure connection within 24 hours of you placing your order on the relevant section of the website. You will then receive confirmation via email whether your order has been processed successfully.

We will inform you as soon as we can if we are unable to deliver the Products and you may agree on an alternative delivery period or you may cancel the order. In no event shall we be liable to you for any losses you may incur due to delay in delivery.

Cancellation of purchase

If you cancel the contract you must return the goods to us at the address set out at the beginning of these terms and conditions at your own cost and risk. If you cancel the order and then receive the goods you must not unpack them from their packaging but must send them straight back to us.

The goods must be returned to us in the condition you receive them within 30 working days. We will then credit your charge card with the amount debited for your order for the goods in question as soon as possible and within a maximum of 30 days of your canceling the contract.

Limitation of our Liability

The Secret Garden shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.


We only accept orders that are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. Our secure server connection encrypts all your payment card details. All payment details are scrambled allowing no unauthorized third parties to intercept the data. Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock or a key icon in the grey bar at the bottom of your screen. Encrypted pages will also show the HTTPS secure protocol in front of the website address in the address bar.

Force Majeure

We shall not be liable to you for any delay in, or failure of, performance of our obligations under these Terms and Conditions arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

Contact Details

Postal enquiries and returns to: 12 Winchester Street - BASINGSTOKE - Hampshire - RG21 7DY 
Tel: 01256 329015 
Email: info@thesecretgarden.uk.com